‘Digital Eavesdropping’: The Consumer Goods Giant Looks to Exploit Vaseline’s Viral TikTok Trend.
First identified more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline could hardly be considered an natural focus for digital platform algorithms.
Nonetheless, its ascent as a TikTok talking point has positioned it at the vanguard of an promotional upheaval, where major corporations are investing heavily in content creators and putting fewer resources into advertising goods in conventional outlets.
From Oil Rigs to Online Hacks
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who observed drillers rubbing their skin with a residue from oil extraction. Now, a flood of content from users have recorded its extensive utilization in “life hacks”.
Hailed as a remedy for cleaning shoes or extending perfume longevity, as well as a fix for creaky hinges. Users have even applied it to prevent the annoyance of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Noticing its viral resurgence, strategists within the corporation amplified the hacks by having their research teams evaluate the claims and providing creators with the outcome data.
Assertions that it diminished the sting of chili on the mouth were validated. So too were ideas it could extend fragrance and revive leather bags. Suggestions it could whiten teeth or lengthen eyelashes were refuted.
The ‘Social Listening’ Strategy
Print ads and broadcast spots would once have dominated Unilever’s advertising drive. But the Vaseline phenomenon has helped convince executives to dramatically increase investment in content creators.
This observation of social channels to inform business strategy has been labeled “social listening”. The company's chief executive, freshly instated, has indicated the goal is to spend a full fifty percent of its huge ad budget on digital creator content.
Adapting to New Consumer Habits
The company's social media lead, who is heading the digital initiative, said the company was merely adjusting to novel methods of engaging audiences. She said interacting online “without spoiling the atmosphere” was essential.
“How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, since the era of community gossip and talking about what they used.
“There’s this moving away from a broadcast model, where we would just broadcast out … Currently, it's countless discussions, diverse communities. Changes in digital feeds means that these groups seem specialized, yet they are vast.
“If you can make sure your brand is shared by users, recommended by peers, this builds credibility and connection. Content makers are key. We’re really scaling this advocacy model.”
A Revolutionary Change in Media
The strategy reflects dramatic transformations occurring in how media is consumed, with younger consumers allocating more attention to social media platforms than traditional TV, print, or radio.
This change is evidenced by drops in traditional media advertising. Across Britain, ad revenues for primary networks have dropped substantially in real terms since 2019.
The Creator Economy Boom
It also reflects a merging of functions as corporations essentially turn into content studios, partnering with numerous influencers to promote their goods.
Leon Harlow said: “Obviously there’s a flow of audiences from conventional channels and their time is increasingly on Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“A lot of brands are telling us consumers have more faith in suggestions from the personalities they subscribe to compared to commercial messages. That’s a consistent trend.”
He said brands could also save money by investing in creators over big traditional media campaigns, which also permits simpler message refinement to test effectiveness.
This strategy is expanding. Promotional expenditure on the creator economy is increasing four times faster than the broader media sector. In the US, it has over doubled since 2021 and is expected to hit substantial figures in 2025.
The Enduring Power of Broadcast
Even with this transformation, industry figures said they believed broadcast ads retained significant importance to play, as networks still held the capability to drive countrywide discourse.
She added: “A top-tier ROI marketing event is still major broadcast spectacles. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”